JM Bullion Review

I needed a trustworthy place to invest in precious metals, not just another empty promise. That’s why I spent hours researching JM Bullion.

In this honest review, I reveal what I discovered about their pricing, shipping speed, and product selection—information I wish someone had shared with me before I started looking into precious metals dealers.

A Quick Overview of JM Bullion

JM Bullion emerged in 2011, established by two founders in Pennsylvania. The company has evolved into one of the most prominent precious metals dealers in the market today.

Their success became evident when they achieved 100,000 sales within just 9 months of launching. By 2014, the company relocated its operations to Dallas, Texas, while maintaining their primary focus on online retail.

After establishing their headquarters in Dallas, they expanded their product line and secured a position among North America’s top 500 online retailers.

The company’s growth was remarkable, attracting over 100,000 customers in just three years. Their success led to achieving the top ranking on the Dallas 100 list. Within five years, they had become the 40th fastest-growing private company in the United States.

By 2019, JM Bullion reached the 96th position among top online businesses, having processed more than 2 million orders across 2,000 unique products and generating $3 billion in sales. Subsequently, A-Mark Precious Metals acquired the company.

Their Mission

JM Bullion focuses on providing customers with physical bullion rather than paper certificates. Their primary goal is to maintain leadership in online precious metals pricing.

The company strives to offer extensive product selections to customers while ensuring prompt delivery. They emphasize customer satisfaction through robust security measures and exceptional customer service standards.

Services Provided by JM Bullion

Understanding a company’s services is crucial before making investment decisions. Let’s explore the key services JM Bullion offers to its customers.

Precious Metals IRA Investments

JM Bullion stands out with its extensive selection of precious metals available for customers. These metals include:

• Gold
• Silver
• Platinum
• Copper
• Palladium

Each metal offers various investment products, though not all are IRA-eligible. The company maintains high-quality standards for IRA-approved metals, with purity levels typically exceeding 99.5%.

Safe and Well Priced Storage

JM Bullion meets all IRA storage requirements through comprehensive security measures. The company provides multiple storage options that combine affordability with robust security protocols.

Buy Back Service

The company offers a buy-back service for purchases exceeding $1,000. The process begins with locking in your preferred price for the items. You can choose the method that works best for you.

Convenience should be your primary consideration. After price confirmation, you’ll receive detailed instructions via email for shipping your products back to JM Bullion.

Upon receipt, your items undergo thorough inspection procedures. Once approved, payment is processed and sent directly to you.

Products Offered by JM Bullion

JM Bullion provides an extensive range of investment products that showcase their commitment to quality and variety. Understanding their product lineup helps investors make informed decisions about their investments.

Gold Products

JM Bullion features a comprehensive selection of gold products, with coins being their primary offering. Here’s an overview of their gold product categories, each containing multiple options:

• Gold Notes
• Gold Bars
• Gold Jewelry
• Themed Gifts
• American Gold Coins: Gold Eagles & Gold Buffalos
• Canadian Gold Coins: Gold Maple Leads & Royal Canadian Mint
• British Gold Coins: Gold Britannias & British Gold Sovereigns
• Australian Gold Coins
• Chinese Gold Pandas
• Lunar Year Series

Silver Products

The silver collection at JM Bullion matches their gold offerings in terms of variety and quality. Here’s a complete list of their silver products:

• Silver Statues
• Silver Bullets
• JM Bullion Branded Silver
• Silver Bars
• American Silver Eagles
• Canadian Silver Coins
• British Silver Coins
• Australian Silver Coins
• Themed Gifts
• Medieval Legends & Egyptian Gods Series

Other Products

Beyond gold and silver, JM Bullion expands their inventory to include platinum, copper, palladium, and various accessories. Their additional products include:

• Platinum Bars
• Platinum Coins
• Copper Bars
• Copper Coins
• Copper Rounds
• Palladium Bars
• Palladium Coins
• Coin Accessories
• Bar Accessories
• Other Apparel

Evaluating JM Bullion’s Advantages and Disadvantages

Selecting the right gold investment firm requires careful consideration of multiple factors that align with your investment goals.

Most investors prioritize maximizing potential benefits while minimizing risks and drawbacks when choosing a precious metals company.

Let’s examine JM Bullion’s strengths and limitations to help you make an informed decision about partnering with this investment firm.

Advantages:

• Zero commission charges on transactions.
• Complete absence of service fees.
• Supportive sales team with no aggressive tactics.
• Strong market reputation with excellent ratings.
• Comprehensive buyback guarantees.
• Special pricing for military personnel.
• Top-tier security partnerships.
• Bitcoin payment acceptance.
• Live precious metal price updates on the website.
• Outstanding customer service and feedback.

Disadvantages:

• Services are restricted to United States territory.
• Customer support is unavailable during weekends.
• Limited product selection due to inventory constraints.
• No acceptance of international currencies.
• Not recognized as an official United States Mint dealer.

Customer Reactions

As a potential customer, understanding how JM Bullion treats their clients is essential. This section explores customer feedback and presents specific reactions to their services.

Overall, customer satisfaction appears to be positive. Here’s a balanced view of both positive and negative feedback received by the company:

Bart

4 /5 stars on Trustpilot

Bart praised the excellent quality of the items received and highlighted the outstanding packaging. His shipment arrived on schedule. However, he withheld a perfect rating due to JM Bullion’s shipping limitations to Guam.

Despite Guam’s status as a U.S. territory, shipping services are unavailable there. Bart had to arrange delivery through family members in Hawaii. He strongly recommends the company extend shipping services to all U.S. territories.

George Mochalov

1 /5 stars on Trustpilot

Despite being a repeat customer, George gave the lowest rating possible. His main grievance stems from an undelivered order and subsequent denial of his claim, despite full payment.

He also criticizes their pricing strategy, noting how they increase silver fees during price drops, which diminishes potential savings. George suggests the company lacks customer respect and advises seeking alternative vendors.

Michael L

1 /5 stars on Shopper Approved

Michael’s initial experience with JM Bullion was particularly disappointing. Despite his veteran status and providing the necessary documentation and payment, his first order was canceled.

The company also restricted his future purchasing abilities. He mentions choosing JM Bullion specifically for their veteran’s discount but doubts he will use their services again.

I’ve presented two negative and one positive company reviews. While these reviews might raise concerns about the company’s credibility for investment purposes, this isn’t the complete picture. The next section will examine their overall credit ratings and scores.

JM Bullion’s Customer Ratings

• ShopperApproved shows JM Bullion maintains an impressive 4.8/5 rating based on feedback from 400,576 verified buyers. Among these, more than 296,000 customers awarded five stars, while approximately 9,000 rated three stars or lower.
• On Trustpilot, JM Bullion holds a strong 4.2/5 rating from over 1,504 reviews. A significant 77% of customers gave five-star ratings, though notably, 14% provided one-star feedback.
• The Better Business Bureau recognizes JM Bullion’s excellence with its highest A+ rating.

JM Bullion Lawsuits

JM Bullion stands prominent in advocating physical asset ownership over paper investments. Since its establishment, the company has maintained leadership in industry price setting.

The company strives to exceed customer expectations by serving as a guiding force for individuals exploring the precious metals market. This dedication becomes complex when considering the various legal challenges the company has faced.

Legal Issues and Lawsuits

The company has encountered two significant lawsuits, with one being particularly notable. This section examines both cases, beginning with the more significant one.

1. Suk Case:

A significant legal matter emerged involving a breach of contract lawsuit. Samuel Suk, representing Acker & Associates, filed the lawsuit regarding stolen gold bars valued over $73,000.

The complaint states that Suk, acting for his mother, ordered six ten-ounce gold bars, paying approximately $73k.

During the ordering process, Suk agreed to website terms and conditions, providing shipping details. JM Bullion processed and shipped the order promptly through the United States Postal Service (USPS). However, an unauthorized party intercepted the packages before delivery.

Upon discovery, Suk immediately contacted USPS and Hillsboro Police, subsequently filing a claim with JM Bullion on his mother’s behalf, including a theft declaration.

JM Bullion’s policy guaranteed full insurance coverage for all shipments during transit. Despite these protective measures, Suk’s mother never received the gold bars, and the company declined to reimburse the purchase price.

Consequently, Suk initiated an arbitration claim for his mother. The court invalidated the company’s one-year contractual limitations period.

The court applied the Texas Business and Commerce Code’s four-year statute of limitations instead. This ruling supported Suk’s claim timing, resulting in the company compensating for the stolen merchandise and the case dismissal.

2. BELL Case:

Another lawsuit emerged against the company, though details remain limited. This case proved inconsequential, as the court granted a motion to dismiss the claims against JM Bullion.

The dismissal carried prejudice, marking a conclusive decision. The court ordered case closure regarding JM Bullion, indicating the lawsuit lacked merit and appeared solely aimed at challenging the company.

Fees

The company’s fee structure includes payment for products, an initial setup fee, and administrative charges. The fee amounts fluctuate depending on the type and quantity of metals purchased.

Annual account maintenance costs are structured as $130 for portfolios under $100,000, while accounts exceeding $100,000 are charged $180.

Initial account creation costs $30 for online registration and $75 for paper applications. Additional minor fees may apply. Shipping services are complimentary for purchases over $200, with an $8 charge for smaller orders.

Current Promotions

JM Bullion ensures customers stay informed about exclusive deals and promotions through website membership. The platform features daily special offers that provide valuable savings opportunities.

Additionally, they offer a special starter package featuring a 10 oz silver tube, delivered within one business day. This premium product comes presented in an elegant velvet pouch.

What Sets JM Bullion Apart?

When exploring precious metal companies, finding the best option can be challenging since many offer similar services. Here’s how JM Bullion distinguishes itself in the market:

1. Zero Commissions and Transparent Fees

Many precious metal dealers include hidden charges and commission fees that significantly impact investment returns. JM Bullion stands out by eliminating these additional costs and providing a straightforward pricing structure.

2. Extensive Selection of IRA-Eligible Metals

While most companies limit their offerings to gold and silver, with occasional platinum options, JM Bullion expands its portfolio to include copper and palladium. This broader selection enables investors to create more diverse investment portfolios.

3. Clear Pricing and Market Competitiveness

Unlike dealers who withhold pricing information until customer inquiry, JM Bullion displays clear prices across their product range. Their competitive rates align well with current market standards.

Key Reasons to Select JM Bullion

• Direct Ownership: JM Bullion ensures physical delivery of purchased precious metals directly to your location, providing true ownership of your investments.
• Premium Quality Products: Quality assurance remains their top priority, maintained through strong partnerships with distributors and mints, guaranteeing excellent product condition upon delivery.
• Superior Customer Support: Though unavailable during weekends, their weekday customer service excels in responsiveness. They provide consistent order updates and address all inquiries promptly, ensuring customers stay informed throughout their purchase journey.

Frequently Asked Questions

Q1: Does JM Bullion IRA plan to give you physical metals or certificates?

JM Bullion exclusively deals with physical precious metals delivery. Their product range, encompassing gold, silver, and copper, ships directly to customers’ addresses.

The company also maintains storage facilities where customers can access their metals whenever needed.

Q2: Is JM Bullion a bad company?

Occasional negative experiences don’t define JM Bullion’s overall reputation. While the company faces some operational challenges and customer service issues, it maintains strong reliability standards.

Their high rankings on retail platforms and positive overall ratings demonstrate their credibility as a business partner.

Q3: What should you do if your order is damaged in transit?

Although damage during shipping is rare, customers must contact JM Bullion immediately if it occurs. The claims process must begin promptly through their customer service.

According to JM Bullion’s terms and conditions, customers have a two-day window to initiate damage claims.

Q4: How quickly does JM Bullion pay buybacks?

JM Bullion begins product verification upon receipt. After successful verification, payment processing takes 1 to 3 business days. Customers choosing check payments should expect longer processing times, typically 1 to 2 weeks.

Q5: How quick is the verification process when it comes to buybacks?

JM Bullion prioritizes thorough product verification, beginning the process on the day of receipt. The complete verification typically requires 1 to 2 business days, depending on current workload and business volume.

Conclusion

JM Bullion maintains its position as a leading precious metals dealer despite occasional challenges and customer concerns.

While certain aspects of their service could improve, they excel in providing transparent pricing and efficient delivery services.

This comprehensive review should help you make an informed decision about working with JM Bullion.

Their extensive product selection ensures customers can find suitable precious metals for investment or gifting purposes.

BEST COMPANY

9.8

Goldco Precious Metals

• Goldco Surpasses $2 Billion in Precious Metals Placements
• Over 6,000 Five-Star Ratings on BBB, Trustpilot, and ConsumerAffairs
• Seven-Time Winer on the Inc. 5000 List

 

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